LifterX Exchange & Return Policy
At LifterX, we build gear engineered to elevate your training. If your equipment doesn’t fit perfectly, or isn’t exactly the color or model you wanted, we want to get it right. We offer a 30-day window for returns and exchanges from the date your package arrives, alongside an industry-leading 90-day equipment warranty.
Return Categories & Conditions
Unopened & Brand New Gear: Want to return an unused item? You can return any factory-sealed products and accessories within 30 days of delivery for a full refund of the product price. Please note that original shipping fees are non-refundable, and the return shipping cost lies with the customer.
Opened & Tried On: If you opened the box to check the gear, it can still be returned within the 30-day window. However, items must be in 100% resaleable condition, completely clean, and packed inside their original boxes with all tags and accessories included.
Cancellations & Route Refusals: Our fulfillment center processes orders rapidly. Once an order has been handed off to the shipping carrier, it cannot be canceled. Refusing a delivery at your doorstep will result in the package being treated as a standard return, and any return freight fees will be deducted from your final refund.
Change of Mind or Accidental Orders: Ordered the wrong model by mistake or simply changed your mind? No problem. Return the items within 30 days for a product refund. The customer is responsible for standard return shipping fees in these scenarios.
Defective or Damaged Shipments: Please inspect your lifting gear immediately upon arrival. In the rare event that your items arrive damaged, contact our support team right away with clear photos highlighting the issue. We will fast-track a replacement shipment at zero cost to you.
Incorrect Items Received: If our warehouse team accidentally sends you the wrong item, color, or size, get in touch with photos of the mis-shipped product. We will issue a prepaid return label and dispatch your correct gear immediately.
Free Return Labels vs. Customer-Paid Returns
To keep our premium gear reasonably priced for everyone, we allocate free return shipping labels strictly based on accountability:
| 🟢 We Provide a Free Return Label If: | 🔴 Customer Covers Shipping Costs If: |
| You received an item different from your invoice. | You changed your mind about the product. |
| The color or size shipped does not match your order. | You accidentally ordered the incorrect size or color. |
| The gear arrived damaged or defective. | You want to cancel an order that already dispatched. |
| The item description online was significantly inaccurate. | Heavy/oversized gear requires freight pickup due to customer preference changes. |
🏋️♂️ Important Hygiene Note
To protect the health and safety of the entire LifterX community, certain personal items—including groin guards, mouthguards, and compression base layers—cannot be returned or exchanged once the packaging has been opened or used under any circumstances.
90-Day Limited Warranty Coverage
Every piece of LifterX equipment is engineered to withstand intense training blocks, backed by a 90-day Limited Warranty beginning on your delivery date.
What is Covered: This warranty strictly covers manufacturer defects in materials, stitching, hardware, and structural workmanship under normal, intended athletic use. We will repair or replace any qualifying defective item or component completely free of charge.
What is NOT Covered: This warranty does not cover aesthetic wear and tear, cosmetic scratches, surface scuffs, structural damage caused by improper storage, negligence, altering the gear, or using equipment outside its designed purpose (e.g., dropping non-bumper weights).
How to File a Claim: If you believe your gear has a structural manufacturing defect, contact our support team with your original order number and detailed photos or video clips demonstrating the failure. We’ll assess the claim and guide you through the replacement process.